Terms & Conditions
RETURNS & REFUND POLICY:
We pride ourselves on the quick dispatch of all orders. Your order will be dispatched within 24 hours from when we receive it (except during weekends and public holidays), and orders being paid for by direct credit will be dispatched as soon as we have received confirmation of payment from our Bank. If, after completing an internet order with us, you decide you wish to cancel the order, you must either telephone or email us within 1 hour to stop that order being dispatched.
You may return items to us for a full refund within 14 days from the date your order was dispatched provided it is unworn, undamaged, in its original packaging and all labels and swing tags are intact.
If you purchase a sale item/s, the above terms do not apply. Sale items cannot be exchanged or refunded. If the goods are faulty, we will meet our obligations under the Consumer Guarantee Act to provide a remedy.
You will pay the delivery, handling, packaging and insurance charges related to your purchase order. In respect of goods delivered to a delivery point in New Zealand, the delivery charges set out on the Website includes the cost of delivery by the usual methods of transportation used by us. We may, if you request, arrange delivery by other means or at other times but we will be entitled to charge you for any additional costs we may incur.
DAMAGED OR FAULTY GOODS:
If you receive a faulty item, your item has been damaged in transit or the goods you have received are incorrect, we will cover the cost to return your order to us and return a replacement back to you free of charge.
USE OF PERSONAL INFORMATION:
IN PLAY Sun Protection collects and uses your personal information to operate the Website and deliver the services you have requested. We do not share it with anyone else and we take all reasonable steps to protect the security of the personal information we receive from you.
All transactions are calculated in New Zealand Dollars and include GST. Please note, we reserve the right to alter prices at any time for any reason. Online and in-store pricing may differ and unless expressly stated, sale prices are not available in conjunction with any other offer.
Every effort has been made to ensure that the images for the products displayed on the Website are as accurate as possible. However, IN PLAY Sun Protection cannot guarantee that images exactly represent actual products or packaging. We are continuously working on improving the Website and reserve the right to change product images at any time without prior notice.
Every effort has been made to ensure that the colours of our products that appear on the Website are as accurate as possible. However, because the actual colours you see when using the Website depend on the monitor or display inteface you are using, we cannot guarantee that the colours you see will be a completely accurate representation of actual products or packing.
WEBSITE AND CREDIT CARD SECURITY:
We want you to have a safe and secure shopping experience online. All payments via the Website are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. For security purposes certain transactions may require proof of identification.
While reasonable care has been taken to ensure the facts stated in the Website are accurate and the opinions given are fair and reasonable, neither we nor any of our employees, to the fullest extent permitted by the law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits).
On receipt of a purchase order we will endeavor to supply you with the goods or services ordered, but we will not be liable to any person if we decline to fulfill, or are unable to fulfill, an order.
We will not be liable for late delivery. Late delivery does not entitle you to cancel any order or part order. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you or if you are to arrange delivery, when the goods are available for collection by you. Delivery may be made by installments. We will dispatch all "in stock" goods within 5 working days.
Our Website is intended to provide general information about IN Play Sun Protection and the goods and services we offer, including making purchases via our Website and registering on our database to receive promotional communications from us.
While we endeavor to supply accurate information on this site, errors and omissions may occur. IN PLAY Sun Protection does not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the Website or your access to, or inability to access, the Website. This includes viruses alleged to have been obtained from the Website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the Website. By using the Website, you agree that you are using the Website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the Website.
IN PLAY Sun Protection reserves the right to make changes to the content of the Website (including deleting or moving any of the material on the Website) at any time and without notice.